They cover a few really interesting IDEO examples, including how they helped identify an opportunity for a new type of bike for Shimano - one aimed at people who found traditional cycling intimidating (in terms of cost, the technical expertise needed, the fitness requirements, etc.). They looked at what people feared / wanted, and based on that branded an entirely new biking experience - Cruising.
Brilliant? B.S.? It certainly appears to have worked.
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